In brief

“Happy customers are loyal customers”.

Convinced of the truth of this saying, PPR puts its customers at the heart of its strategy and at the centre of all its initiatives, including those concerning its environmental and social responsibility policy. The Group has thus been making constant endeavours to guarantee safe, high-quality products, the best possible information and the confidentiality of customer data.

The Group’s companies also offer a range of products and services, such as reusable or biodegradable carrier bags, to accompany initiatives aimed at raising their customers’ awareness of sustainable development issues.

 

 

Product safety and quality

To build up a relationship of trust with its customers, PPR focuses on the quality and safety of its products, guaranteed by a dedicated structure, particulary for white goods, brown goods, grey goods*,  called PPR Purchasing. Another of the Group’s preoccupations is information and advice, provided through the CLIO programme…

 

 

Responsible consumption

The Group’s companies place great importance on promoting product and service offerings which integrate social and environmental criteria and are in line with PPR’s CSR policy.

 

 

 

* “white goods” comprise household appliances. “brown goods” include audiovisual equipment and "grey goods" correspond to office equipment and computer hardware.